Our JET express courier will pick up packages and documents from our outlets or directly from our customers, then deliver them to the nearest JET express branches so they can then be sorted and transported to their final destinations.
There are 3 services we provide: Regular (3 days), Priority (1 day) and Cargo (10kgs and up)
All kinds of packages can be delivered by JET express, except:
  • Prohibited and dangerous goods, e.g. flammable and explosive liquids or goods
  • Illegal drugs, narcotics and or any other addictive drugs, Firearms (real or replica), explosives and ammunition
  • Pornographic and stolen items
  • Valuable items, e.g. cash checks, securities investment, gold, silver, metal and gemstones
  • Animals or plants
Go to the homepage and look for ‘check tariff’, then enter the origin city, destination and package weight.
Tariffs are based on the distance between the origin and the destination, weight and volume of the package.
Go to the homepage and look for ‘track shipment’, then enter the air waybill number. You can track up to 10 air waybills by separating each item with a comma.
There is a possibility that our staff experienced problems in the shipment process, so kindly contact our customer service hotline at 1-500-538
Send an e-mail to haloagen@jetexpress.co.id, and our representatives will contact you soon after.
Please kindly contact our customer service hotline at 1-500-538
Our maximum liability for loss or damage is subject to 10 (ten) times the shipping cost or a maximum of Rp. 2,000,000, - for Indonesia domestic destinations and $ 100 (one hundred US dollars) for destination shipments outside Indonesia without taking into account the declare value of the shipment.
Please kindly contact our customer service hotline at 1-500-538
For now, we provide three types of packaging: plastic, cardboard, and wood.
JET express will provide a 100% refund of your delivery fee for waybill with XPS or PRI services if exceeds our estimated time of arrival*. Please register on www.jet.id before you start the delivery and claim process.

The time limit for claim is 1x24 hours after the item delivered. Please click the following link to request your claim. http://www.jetexpress.co.id/moneybackguarantee

*The claim fee will be transfered to your JETid balance.
  1. Copyrights pertaining to all publications on this website are owned and held by PT Jaringan Ekspedisi Transportasi, therefore all content on this website cannot be changed or deleted by anyone except PT Jaringan Ekspedisi Transportasi and their affiliates.
  2. JET express is the trademark owned and held by PT Jaringan Ekspedisi Transportasi.
  3. JET express welcomes feedback from our customers in the form of suggestions or critiques, so that JET express can advance and improve its services. Any comments given, or questions raised, will be taken into account.
  4. JET express provides interactive features that can be used by our customers, e.g. shipment tracking and shipment tariff checking. These features cannot be used for other purposes without prior permission.
  5. The content of this website is regularly updated by our internal affiliates, but this does not rule out the chance of inaccuracies that may remain on the website between scheduled updates. The most accurate information will be provided by our customer service divisions or employees located at our official branches or headquarters.
  6. JET express makes all reasonable attempts to exclude and deter viruses and other harmful programs from our web pages. Please take all appropriate safeguards before downloading information from these web pages.
  7. All information on this website is provided on an “as is” basis but failure to provide information or update pages on time may occur, therefore there may be inconsistencies across the website.
  8. JET express is only responsible for shipment losses and damage bound by the shipping terms and conditions set by JET express and approved by sender.
  9. JET express denies any obligation or responsibility for damages occurred through fault of customer’s misunderstanding of our website, or misunderstanding of the information therein.
  10. We have taken all reasonable steps to ensure any data collected from our customers are stored securely and safely as possible, we only use the data for shipment needs.
  11. JET express reserves the right to add subjects, delete, and change or modify parts of this Terms and Conditions at our sole discretion. It is your responsibility to refer to these to the Terms and Conditions as often as possible so you are up to date.
  1. Copyrights of all publications on this mobile application are owned and held by PT Jaringan Ekspedisi Transportasi, therefore all contents on this application cannot be changed or deleted by anyone except PT Jaringan Ekspedisi Transportasi affiliates.
  2. JET express is the trademark owned and held by PT Jaringan Ekspedisi Transportasi.
  3. JET express welcomes feedback from our customers in the form of suggestions and critiques, so that JET express may continue to advance and improve. Any comments, questions or concerns given will be taken into account.
  4. JET express provides interactive features that can be used by our customers, e.g. shipment tracking and shipment tariff checking. These features cannot be used for other purposes without prior permission.
  5. The content featured in this application is regularly updated by our internal affiliates. Therefore, inaccuracies may remain or occur between scheduled updates. The most accurate information can be provided by our customer service employees at our official branches or headquarters.
  6. JET express makes all reasonable attempts to exclude viruses from our application. Please take all appropriate safeguards before downloading information from this application.
  7. All information in this application is provided on an “as is” basis but failure to provide information on time may occur. Therefore our actual policies may differ from the information presented in this application.
  8. JET express is only responsible for shipment loss and damages bound by the shipping terms and conditions set forth by JET express and approved by sender.
  9. JET express denies any obligation or responsibility for loss or damages caused by customer’s misunderstanding of this application and the information therein.
  10. We have taken all reasonable steps to ensure any data collected from our customers is stored securely and safely. We only use the data for shipment needs.
  11. JET express reserves the right to add subjects that haven’t been set, delete, and change or modify parts of this Terms and Conditions at our sole discretion. It is your responsibility to refer to these to the Terms and Conditions as often as possible so you are up to date.
TERMS AND CONDITIONS OF SHIPMENT
PT JARINGAN EKSPEDISI TRANSPORTASI – JET express
This Terms & Conditions of Shipment is an approved agreement between JET express and the shipper of the shipment that will / are / have been transported to the addressee.
  1. JET express means all JET express agents that have been registered bounded by cooperation agreement between PT Jaringan Ekspedisi Transportasi with agents that are using JET express trademark.
  2. Sender means any individual or legal entity written in the sender's column in a waybill at the rate determined by JET express.
  3. Shipment means all documents or letters and packages submitted by the sender by following delivery criteria specified JET express.
  1. CRITERIA OF SHIPMENT
    1. Shipment excludes prohibited goods such as flammable or combustible goods / liquids, illegal drugs, genuine firearms or replicas, explosives and ammunition, pornographic and stolen goods.
    2. Shipments are not all objects included in the category of valuable items such as cash checks or securities investment, gold, silver, coins and other precious stones.
    3. The sender cannot deliver any animal or plants.
    4. The sender is advised to insure the shipment with goods value more than Rp 1,000,000, - according to its provisions applicable. The insurance premium shall be borne by the sender to a third party designated by JET express.
    5. The sender shall include the full name and address of the destination of the shipment
    6. The sender grants JET express the right to open and inspect the shipment to ensure the shipment is feasible to be transported to the destination address according to operational requirements, Customs and Excise process, and shipment handling methods of JET express.
    7. JET express has the right to specify a transport company that is deemed suitable and good for the security of shipment
    8. The sender will not oppress or sue JET express for damages caused by its own negligence in the delivery of the above illicit goods without JET express’ knowledge
    9. JET express reserves the right to act if the sender is found to be violating the above policy, especially point a, as form of obedience to the rules prevailing in Indonesia.
  2. SHIPPING COSTS
    1. JET express has set the rate applicable by the weight / volume of the mail, the address of origin and destination and special packaging
    2. The rate is notified and approved by the sender on every transaction made.
    3. JET express informs the rates and changes from time to website www.jetexpress.co.id.
    4. The rate specified includes airport fees, and Value Added Tax (VAT), excludes Import Duty, Import Levy or Deposit for the shipment
    5. Created waybill can be voided under the following conditions:
      • If the shipment still in the JET express outlet, the shipping cost (insurance fee, packing and others) will be refunded with Rp.1.000, - (one thousand rupiah) deduction.
      • If the shipment still in the original city branch, the shipping cost (insurance fee, packing and others) will be refunded 50%.
      • If the shipment has reached the destination city, waybill cannot be voided. If the shipment wants to be sent to another address, it will be charged according to the applicable provisions.
  3. GUARANTEE & INDEMNITY
    1. Indemnification shall only be granted if the shipment is damaged or lost due to negligence of JET express employees and during shipment that is still under JET express control.
    2. The sender waives the claim of damage and shipment lost with these conditions:
      1. The sender is negligent in packing the mail and / or rejecting the JET express suggestion to use the packing special cause of damage to the contents of the shipment
      2. The sender refuses to insure for items with goods value above Rp 1,000,000.
      3. Damage and loss of goods beyond the control of JET express e.g. natural disaster or Force Majeure.
      4. Damage to liquid, fragile and dried food packages
    3. The total value of the indemnity given shall not exceed 10 (ten) times the shipping fee or maximum IDR2.000.000,- for domestic Indonesia destination and $ 100 (one hundred US Dollars) for shipment destination outside Indonesia without any commercial content submissions
    4. The sender's claim to JET express’ obligation and responsibility must be submitted in writing within the term of 1 x 24 (one times twenty-four) hours after the date of the mail has arrived at the destination.
    5. Claiming requirements (required documents) must be delivered within 7 x 24 hours:
      1. Shipper’s identity
      2. Valid Airway Bill/Waybill number
      3. Goods purchase receipt
      4. Complaint letter for lost and damaged goods
      5. Photograph of shipped damaged goods