Our JET express courier will pick up packages and documents from our outlets or directly from our customers, then deliver them to the nearest JET express branches so they can then be sorted and transported to their final destinations.
There are 3 services we provide: Regular (3 days), Priority (1 day) and Cargo (10kgs and up)
All kinds of packages can be delivered by JET express, except:
  • Prohibited and dangerous goods, e.g. flammable and explosive liquids or goods
  • Illegal drugs, narcotics and or any other addictive drugs, Firearms (real or replica), explosives and ammunition
  • Pornographic and stolen items
  • Valuable items, e.g. cash checks, securities investment, gold, silver, metal and gemstones
  • Animals or plants
  • Alcohol, liquir and perishable food
  • Gambling Kit
  • Handphone samsung galaxy note 7 & samsung note 7
  • Vape with battery
Go to the homepage and look for ‘check tariff’, then enter the origin city, destination and package weight.
Tariffs are based on the distance between the origin and the destination, weight and volume of the package.
Go to the homepage and look for ‘track shipment’, then enter the air waybill number. You can track up to 10 air waybills by separating each item with a comma.
There is a possibility that our staff experienced problems in the shipment process, so kindly contact our customer service hotline at 1-500-538
Send an e-mail to haloagen@jetexpress.co.id, and our representatives will contact you soon after.
Please kindly contact our customer service hotline at 1-500-538
Our maximum liability for loss or damage is subject to 10 (ten) times the shipping cost or a maximum of Rp. 2,000,000, - for Indonesia domestic destinations and $ 100 (one hundred US dollars) for destination shipments outside Indonesia without taking into account the declare value of the shipment.
Please kindly contact our customer service hotline at 1-500-538
For now, we provide three types of packaging: plastic, cardboard, and wood.
JET express will provide a 100% refund of your delivery fee for waybill with XPS or PRI services if exceeds our estimated time of arrival*. Please register on www.jet.id before you start the delivery and claim process.

The time limit for claim is 1x24 hours after the item delivered. Please click the following link to request your claim. http://www.jetexpress.co.id/moneybackguarantee

*The claim fee will be transfered to your JETid balance.
  1. Copyrights pertaining to all publications on this website are owned and held by PT Jaringan Ekspedisi Transportasi, therefore all content on this website cannot be changed or deleted by anyone except PT Jaringan Ekspedisi Transportasi and their affiliates.
  2. JET express is the trademark owned and held by PT Jaringan Ekspedisi Transportasi.
  3. JET express welcomes feedback from our customers in the form of suggestions or critiques, so that JET express can advance and improve its services. Any comments given, or questions raised, will be taken into account.
  4. JET express provides interactive features that can be used by our customers, e.g. shipment tracking and shipment tariff checking. These features cannot be used for other purposes without prior permission.
  5. The content of this website is regularly updated by our internal affiliates, but this does not rule out the chance of inaccuracies that may remain on the website between scheduled updates. The most accurate information will be provided by our customer service divisions or employees located at our official branches or headquarters.
  6. JET express makes all reasonable attempts to exclude and deter viruses and other harmful programs from our web pages. Please take all appropriate safeguards before downloading information from these web pages.
  7. All information on this website is provided on an “as is” basis but failure to provide information or update pages on time may occur, therefore there may be inconsistencies across the website.
  8. JET express is only responsible for shipment losses and damage bound by the shipping terms and conditions set by JET express and approved by sender.
  9. JET express denies any obligation or responsibility for damages occurred through fault of customer’s misunderstanding of our website, or misunderstanding of the information therein.
  10. We have taken all reasonable steps to ensure any data collected from our customers are stored securely and safely as possible, we only use the data for shipment needs.
  11. JET express reserves the right to add subjects, delete, and change or modify parts of this Terms and Conditions at our sole discretion. It is your responsibility to refer to these to the Terms and Conditions as often as possible so you are up to date.
  1. Copyrights of all publications on this mobile application are owned and held by PT Jaringan Ekspedisi Transportasi, therefore all contents on this application cannot be changed or deleted by anyone except PT Jaringan Ekspedisi Transportasi affiliates.
  2. JET express is the trademark owned and held by PT Jaringan Ekspedisi Transportasi.
  3. JET express welcomes feedback from our customers in the form of suggestions and critiques, so that JET express may continue to advance and improve. Any comments, questions or concerns given will be taken into account.
  4. JET express provides interactive features that can be used by our customers, e.g. shipment tracking and shipment tariff checking. These features cannot be used for other purposes without prior permission.
  5. The content featured in this application is regularly updated by our internal affiliates. Therefore, inaccuracies may remain or occur between scheduled updates. The most accurate information can be provided by our customer service employees at our official branches or headquarters.
  6. JET express makes all reasonable attempts to exclude viruses from our application. Please take all appropriate safeguards before downloading information from this application.
  7. All information in this application is provided on an “as is” basis but failure to provide information on time may occur. Therefore our actual policies may differ from the information presented in this application.
  8. JET express is only responsible for shipment loss and damages bound by the shipping terms and conditions set forth by JET express and approved by sender.
  9. JET express denies any obligation or responsibility for loss or damages caused by customer’s misunderstanding of this application and the information therein.
  10. We have taken all reasonable steps to ensure any data collected from our customers is stored securely and safely. We only use the data for shipment needs.
  11. JET express reserves the right to add subjects that haven’t been set, delete, and change or modify parts of this Terms and Conditions at our sole discretion. It is your responsibility to refer to these to the Terms and Conditions as often as possible so you are up to date.
TERMS AND CONDITIONS OF SHIPMENT
PT JARINGAN EKSPEDISI TRANSPORTASI – JET express
This Terms & Conditions of Shipment is an approved agreement between JET express and the shipper of the shipment that will / are / have been transported to the addressee.
  1. JET express means all JET express agents that have been registered bounded by cooperation agreement between PT Jaringan Ekspedisi Transportasi with agents that are using JET express trademark.
  2. Sender means any individual or legal entity written in the sender's column in a waybill at the rate determined by JET express.
  3. Shipment means all documents or letters and packages submitted by the sender by following delivery criteria specified JET express.
  1. CRITERIA OF SHIPMENT
    1. Shipment excludes prohibited goods such as flammable or combustible goods / liquids, illegal drugs, genuine firearms or replicas, explosives and ammunition, pornographic and stolen goods.
    2. Shipments are not all objects included in the category of valuable items such as cash checks or securities investment, gold, silver, coins and other precious stones.
    3. The sender cannot deliver any animal or plants.
    4. Sender shall borne the responsibility to protect the shipment from loss or damage with insurance in accordance with applicable provisions. The insurance premium shall be borne by sender to a third party that has been appointed by JET express. Compensation for insured items in accordance with applicable provisions in JETexpress.
    5. The sender shall include the full name and address of the destination of the shipment
    6. The sender grants JET express the right to open and inspect the shipment to ensure the shipment is feasible to be transported to the destination address according to operational requirements, Customs and Excise process, and shipment handling methods of JET express.
    7. JET express has the right to specify a transport company that is deemed suitable and good for the security of shipment
    8. The sender will not oppress or sue JET express for damages caused by its own negligence in the delivery of the above illicit goods without JET express’ knowledge
    9. JET express reserves the right to act if the sender is found to be violating the above policy, especially point a, as form of obedience to the rules prevailing in Indonesia.
  2. SHIPPING COSTS
    1. JET express has set the rate applicable by the weight / volume of the mail, the address of origin and destination and special packaging
    2. The rate is notified and approved by the sender on every transaction made.
    3. JET express informs the rates and changes from time to website www.jetexpress.co.id.
    4. The rate specified includes airport fees, and Value Added Tax (VAT), excludes Import Duty, Import Levy or Deposit for the shipment
    5. Created waybill can be voided under the following conditions:
      • If the shipment still in the JET express outlet, the shipping cost (insurance fee, packing and others) will be refunded with Rp.1.000, - (one thousand rupiah) deduction.
      • If the shipment still in the original city branch, the shipping cost (insurance fee, packing and others) will be refunded 50%.
      • If the shipment has reached the destination city, waybill cannot be voided. If the shipment wants to be sent to another address, it will be charged according to the applicable provisions.
  3. GUARANTEE & INDEMNITY
    1. Indemnification shall only be granted if the shipment is damaged or lost due to negligence of JET express employees and during shipment that is still under JET express control.
    2. The sender is waives the claim and loses the shipment if:
      1. The sender is negligent in packing the mail and / or rejecting the JETexpress suggestion to use the packing special cause of damage to the contents of the shipment.
      2. Damage and loss of goods beyond the control of JETexpress e.g. natural disaster or Force Majeure.
      3. There is damage to liquid, fragile and dried food packages.
    3. If the sender is not using insurance, total value of the indemnity given shall not exceed 10 (ten) times the shipping fee or maximum Rp2.000.000,- for domestic Indonesia destination and $ 100 (one hundred US Dollars) for shipment destination outside Indonesia without any commercial content submissions.
    4. Insurance premium and handling fee are 0.2% of the goods value.
    5. The sender's claim to JET express’ obligation and responsibility must be submitted in writing within the term of 1 (one) day after the date of the mail has arrived at the destination.
    6. Claiming requirements (required documents) must be delivered within 7 x 24 hours :
      1. Shipper’s identity
      2. Valid Airway Bill/Waybill number
      3. Goods purchase receipt
      4. Complaint letter for lost and damaged goods
      5. Photograph of shipped damaged goods
FAQ Before becoming a JET express Outlet Partner
JET express Outlet Partnership is agency program owned by JET express so that the public can seize business opportunities in the field of logistic especially in courier and delivery.
JET express provides an opportunity for anyone to become a business partner, we will always provide training and information about expeditions and logistic as well as products or services offered to the public. However, JET express does not promise success or profit, it depends on the Outlet Partner's efforts. Therefore, it is recommended that you should really calculate the opportunities and risks in starting the business.
You can download the brochures on JET express website (www.jetexpress.co.id) or you can contact us at WA number 081113207759 or Email to haloagen@jetexpress.co.id
  • Individual: Application submission, Identity Card, Taxpayer ID, Pass photo, domicile statement / site plan, photo of location
  • Corporate: Application submission, Identity Card, Taxpayer ID, Pass photo, company establishment certificate, business permit (SIUP), Company Registration (TDP), domicile statement / site plan, photo of location
There are two packages that can be an options:
  • Economic package: JET express logo neon box, 30kg scale, meter, JET express logo vest and hat, agency flyer, JETnet system (web basis).
  • Complete package: JET express logo neonbox, 30kg scale, meter, JET express logo vest and hat, agency flyer, printer, windows 10 laptop, JETnet system (web base)
Necessities such as duct tape and plastic wrap are not provided, but if outlet partners need them, you can contact the RM team or you can contact us at WA number 081113207759 or Email to haloagen@jetexpress.co.id at a specified fee.
JET express has collaborated with several marketplaces, even though we are not yet a shipping partner for major e-marketplaces such as tokopedia, Bukalapak, and Shopee. We are constantly trying to get into the big e-Marketplace but the decision to enter or not is the prerogative of each e-marketplace.

We will inform you when we are able to enter the e-marketplace. On the other hand, JET express is seeing growth in other channels, namely through online shops selling via Facebook, WhatsApp and Instagram which we call DirectToSeller.

Some of our services such as COD (cash-on-delivery) can be used to optimize this DirectToSeller service. Therefore, we encourage outlet partners to jointly maximize DirectToSeller services in order to expand our customer segments.
There are courier companies that have similar names, brands and colors to JET express. But our brand and company are different from them. Therefore, we recommend that you to be careful when using shipping services, especially JET express, you have to pay attention to the logo, colors and special features of JET express.
For JET express, customers come first. We provide the widest and easiest possible access for customers. JET express has many channels including outlets that are close to the community, pickup services through applications, and other services that may be developed so that JET express is always competitive in serving customer shipments. So whichever way they choose, people can always send via JET express.
In doing its business, JET express continues to strive to maintain its service standards, customer trust, business ethics, and togetherness in the industry. At the same time, JET express also strives to maintain the sustainability of its business, employees, partners and business relations, therefore we are very careful in determining prices, promotions and discounts.
Currently, JET express has collaborated with several strategic partners such as GoPay, OVO, DANA and ShopeePay, so there are joint promotions that outlet partners can do and use in reaching their customers
JET Express social media channels are as follows:
We do not impose restrictions on the distance between Outlet Partners because we believe that accessibility to customer needs is our priority
We did not set sales targets for outlet partners as per May 2020 since this FAQ made
All kinds of packages can be delivered by JET express, except:
  • Prohibited and dangerous goods, e.g. flammable and explosive liquids or goods
  • Illegal drugs, narcotics and or any other addictive drugs, Firearms (real or replica), explosives and ammunition
  • Pornographic and stolen items
  • Valuable items, e.g. cash checks, securities investment, gold, silver, metal and gemstones
  • Animals or plants
Yes, JET express uses a cloud-based system to track or track every document or package sent
There are Regular (3 days), Priority (1 day), Cargo (10kgs and up) and XPS (same day service)
Until now, the accuracy rate of the percentage of on time shipments in accordance with the SLA on JET express services is 98%
Until now, JET express already has 49 branches throughout Indonesia, 1 hub at CGK airport and 474 destination cities whose shipments reach districts (IDNY)
JET express accepts shipments abroad and shipments using vendors that are international standard
Disbursement of agency commission will be transferred and received by Outlet Partners on the 1st - 10th (closest working day) of the following month after the sale has been made by the Outlet Partner.

If anything has not been received after the date specified above and due to the consideration of a minimum transfer value, updating of the recipient's bank account number, the Outlet Partner can contact the following WA number 081113207759 or email to haloagen@jetexpress.co.id
FAQ While being a JET express Outlet Partner
Our RM team officer will be happy to help by sending partnership equipment, installing a neonbox via our vendor, helping to design softcopy of the JET express logo for banners & banners for Outlet Partners to use for outlet promotions.
Yes, The RM team will conduct system training (JET net) to outlet staff before Outlet Partners start operating their outlets
The RM team will be happy to schedule training again and free of charge, outlet partners can call the following WA number 081113207759 or email to haloagen@jetexpress.co.id to apply for new training
Outlet partners can inform the existence of their outlets through their social media (promotions), distribute flyers / brochures, provide free pickup services, inform calendar discounts or provide discounts on the get JET id cash outlet program
Outlet partners can call the JET express Hotline 1-500-538, Live chat on the JETnet system / email to hello@jetexpress.co.id
We provide a communication channel at WA 081113207759 or email to haloagen@jetexpress.co.id
You can express your creative ideas regarding marketing via email to haloagen@jetexpress.co.id
Outlet partners can apply for a temporary stop or vacuum (leave) by performing the application procedure with the terms and conditions that apply to haloagen@jetexpress.co.id
Outlet partners can send email to haloagen@jetexpress.co.id
Outlets can move locations for reasons that are acceptable to JET express management and comply with the terms and conditions.
Outlet partners can use the Bulk Upload facility by submitting an email to haloagen@jetexpress.co.id or WA at number 081113207759
  • SLA (Service Level Agreement): Estimated delivery period according to service IDNY: Areas that have not been netted by JET express and delivery is forwarded to vendors that have collaborated with JET express
  • IDNY : The area that have not are netted by jet express and delivery are then referred to the vendor who have been working with jet express
  • SPJ: Cargo shipments (tonnage) are quite large and are given at a special price and an estimated delivery time of + - 15 days
  • Ballistics: Delivery area with a radius of + - 30 km from cities that have JET express branches and scheduled deliveries
  • COD-O: The sender charges the delivery cost to the recipient and if the recipient refuses, the sender automatically bears the postage charged. COD-O service is not available in IDNY area
Outlet partners can forward customer complaints via hello@jetexpress.co.id, or call our hotline at 1500-538. Our call center will be ready to help your customers. If it is slow to handle, you can contact haloagen@jetexpress.co.id or WA at number 081113207759
You can track on the JET express web (www.jetexpress.co.id), live chat on the JETnet system / click on the waybill number that has been created on the JETnet system which is in the history menu. If it is slow to be handled, you can contact haloagen@jetexpress.co.id or WA at 081113207759 (sorry, other than the outlet we do not serve).
Outlet partners can directly contact our customer service at 1500-538 or live chat on the JETnet system. If it is slow to be handled, you can contact haloagen@jetexpress.co.id or WA at 081113207759 (sorry, other than the outlet we do not serve).
Outlet partners can make claims according to the procedure, but please note that in the world of expedition, loss of goods during delivery is one of the risks that can occur, therefore JET express has taken several safeguards such as tracking facilities, realtime and if the goods are valuable or high in price then must be insured.
Every month our RM Officer will schedule a visit to the outlet he manages. If Outlet Partners who feel they have never been visited, please contact us at WA number 081113207759 or email to haloagen@jetexpress.co.id. And we will schedule a repeat visit to your outlet
Please check your internet connection, whether it is running normally or not, if your connection is normal but you still cannot access the JET express system, please email haloagen@jetexpress.co.id or WA at 081113207759

It is important to know that JET express system is connected nationally by one unit, so that if your outlet system goes down, it will be informed to our Management.
If you find that your customer or customer actually contacts our head office directly, please coordinate with us on WA number 081113207759 or Email to haloagen@jetexpress.co.id
Termination of JET express Outlet Partner Cooperation
  • If the Outlet Partner wants to end his collaboration or partnership with JET express, you can contact the RM team or call the WA number: 081113207759 or email Haloagen@jetexpress.com our team will help to prepare the partnership termination requirements.
  • JET express also has the right not to extend the cooperation that has passed the previous PKS validity period, and if the Outlet Partner does not sign the automatic extension of the cooperation agreement ends. This procedure cannot be contested for any reason
JET express and outlet partners can terminate this cooperation or partnership for some reason, in condition the partnership fee money cannot be returned, but the equipment obtained is the property of the Outlet Partner.
  • If the agreement period is still ongoing, the heir (who is authorized) must contact the WA number: 081113207759 or email to haloagen@jetexpress.co.id by completing the administrative requirements and fees that have been determined to later change ownership rights.
  • If the agreement period ends, the User-id is automatically disabled and cannot be extended again
  • JET express partnership rights cannot be transferred to other parties other than the legal heirs